• What the Ombuds Does

    • Serves as a source of information and referral
    • Provides a confidential  space to explore options
    • Facilitates informal conflict resolution processes (e.g., informal mediation)
    • Provides conflict resolution best practices
    • Provides clarity on District policies and processes
  • The Ombuds Does NOT

    • Participate in formal processes, investigations, or complaints
    • Receive formal notice of claims against the organization
    • Replace existing formal processes or resources
    • Provide legal advice or act as an advocate/representative for any individual or entity
    • Direct any individual or the organization to take a specific course of action
    • Mandate policies, make binding decisions, or serve as an appeal process
    • Maintain or manage records on behalf of the District
    • Serve in any other organizational role that would compromise neutrality
    • Disclose confidential communications or take action without the visitor’s express consent (exceptions such as mandatory reporting, Title IX, and risk of imminent harm apply)
    • Testify or produce documents with respect to confidential communications in formal, legal, or administrative proceedings