What Does the Ombuds Do?

What the Ombuds Does:

• Serves as a source of information and referral
• Provides a confidential  space to explore options
• Facilitates informal conflict resolution processes (e.g., informal mediation)
• Provides conflict resolution best practices
• Provides clarity on District policies and processes
  
   

What the Ombuds Does NOT:

• Participate in formal processes, investigations, or complaints
• Receive formal notice of claims against the organization
• Replace existing formal processes or resources
• Provide legal advice or act as an advocate/representative for any individual or entity
• Direct any individual or the organization to take a specific course of action
• Mandate policies, make binding decisions, or serve as an appeal process
• Maintain or manage records on behalf of the District
• Serve in any other organizational role that would compromise neutrality
• Disclose confidential communications or take action without the visitor’s express consent (exceptions such as mandatory reporting, Title IX, and risk of imminent harm apply)
• Testify or produce documents with respect to confidential communications in formal, legal, or administrative proceedings